Mandatory Standards PCV 2019 – Practice Certification Dashboard

This section contains the mandatory standards for all 7 categories. There are no points. It is pass/fail. There are allowances for standards that do not apply if you do not offer that service e.g. boarding.

PCM Notes for PCV

Required PCV Uploads

Yes- see below

No - Only Upload if not sure if standard met or 'best practice'

Required PCV Uploads

Fear Free Physical and Emotional Standards

1.1 A licensed veterinarian approves and supervises all patient care

Yes

No

1.1

Reason for No

1.2 All patients are cared for in a humane manner by hospital team members

SCRUFFING OF FELINE PATIENTS AND/OR PETS IS PROHIBITED

Yes

No

1.2

Reason for N0

PCV Upload

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1.3 Restraint and/or stabilization of any patient that could be painful and/or cause emotional distress is prohibited. The use of physical punishment or force in anger or frustration is unacceptable. Example

SCRUFFING OF FELINE PATIENTS AND/OR PETS IS PROHIBITED

Yes

No

1.3

Reason for No

1.3

Write Here

PCV Upload

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1.4 Any animal that is observed to be experiencing mental suffering or distress must be assessed and appropriately treated in an urgent and timely manner Example

Yes

No

1.4

Reason for N/A

PCV Upload

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1.5 Unless medically contraindicated, all patients are supplied with food and water

Yes

No

1.5

Reason for No

PCV Upload

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1.6 A pain score is recorded for all patient visits with a veterinarian AND at least once daily for hospitalized patients. Example

Yes

No

1.6

Reason for No

PCV Upload

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1.7 All surgical patients are provided with pain management

Yes

N/A - practice does not provide surgery e.g. practice is limited to behavior or other non-surgical service

No

1.7

Reason for No

PCV Upload

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1.8 Appropriate pain management is provided for the level of occurring and/or expected pain Example

Yes

No

1.8

Reason for No

PCV Upload

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1.9a FAS assessment and documentation is a part of any and all patient visits Example

This includes but is not limited to visits with the veterinarian, veterinary nurse and/or assistance, weight checks, boarding, and grooming

Yes

No

1.9a

Reason for No

upload

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1.9b Changes in FAS scores (increase/decrease), the corresponding interventions and results of said interventions are recorded in the MR Example

Yes

No

1.9b

Reason for No

upload

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1.10a SOP for preventing and alleviating FAS must be in place to support patients upon arrival at the practice Example

Yes

No

1.10a

Reason for No

upload protocol

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1.10b SOP for preventing and alleviating FAS must be in place to support patients during the visit at the practice Example

Yes

No

1.10b

Reason for No

upload protocol

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1.10c SOP for preventing and alleviating FAS must be in place to support animals during check out from the practice. Example

Yes

No

1.10c

Reason for No

upload protocol

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1.11a If training and/or behavior modification are provided by or at the practice, either by a team member or an outside provider, techniques must be free from aversives and adhere to scientific principles for humane handling. Example

Yes (practice team member)

Yes (outside provider)

Practice does not provide training and/or behavior modification.

No

1.11a

Reason for No

Practice Team Member Name, Credentials and Most Recent CE

Trainer (outside provider) Name and Contact Info e.g. website:

1.11b If the practice refers clients to a trainer in the community, the trainer's techniques must be free from aversives and adhere to scientific principles for humane handling. First -hand experience is HIGHLY recommended. Example

Yes

Practice does not refer clients to a trainer in the community.

No

1.11b

Reason for No

Trainer Name and Contact Info (e.g. website):

1.11b upload trainer referral list

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1.12 Syringes and needles are single-use only. Needles are replaced after drawing up vaccines, medications, unsuccessful sample collections etc. so that the patient always receives a fresh needle. Example

Yes

No

1.12

Reason for No

1.12 upload SOP for syringe and needle use

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1.13 Patient housing (any place a patient/pet is housed while in the care of the practice for any length of time) are:

- safe
- well maintained
- able to be cleaned and disinfected with ease
- large enough for the patient to stand up, turn around, rest and sleep in his/her position of choice without having to touch the sides or top of the enclosure
- large enough for the patient to eliminate in an area other than his/her resting area
- comfortable (i.e. appropriate bedding is provided)

Yes

No

N/A

1.13

Reason for No

PCV Upload

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1.14 Patients and/or pets in boarding are given enough space to eliminate in a different area than their resting area and/or taken outside to eliminate at least 4 times in 24 hours Example

Yes

Practice does not provide boarding.

No

1.14

Reason for N/A

PCV Upload

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1.15 Patients and/or pets in boarding are provided with regular positive daily social interactions with people, opportunities for exercise are given, and enrichment is provided. Caregivers should be assigned to care for the same animals on a regular basis whenever possible. Example

Yes

Practice does not provide boarding.

No

1.15

Reason for No

PCV Upload

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PCV Notes: Physical & Emotional

Client Education Standards

2.1 The practice DISPLAYS client education about Fear Free veterinary care and FAS to all clients when visiting the practice.
Client education material must include at least three (3) of the following list.
At least one (1) item must be present in the reception area and every exam room. Example

select all that apply

Yes

No

select all that apply (at least 3)

Fear Free Client Brochure

A Fear Free Promotional Video

Fear Free Poster

Fear Free FAS Spectrum (Canine/Feline)

Fear Free Body Language and Signs of FAS

Fear Free Seasonal Info-graphic

Other Fear Free toolbox item (write in)

Practice-made Fear Free item (upload)

2.1

Reason for No

write in other Fear Free Toolbox item*

upload practice-made Fear Free item

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2.2 The practice provides TAKE-HOME client education pieces about Fear Free veterinary care, Fear Free Happy Homes, and FAS.
Client education material must include at least three (3) of the following list.
At least one (1) item must be present in the reception area and every exam room. Example

select all that apply

Yes

No

2.2

Reason for No

write in other Fear Free Toolbox item*

upload practice-made Fear Free item IF it's different than your upload(s) in 2.1

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PCV Notes: Client Education

Medical Records

3.1 The practice maintains an Emotional Medical Record (EMR) for all patients. At a minimum, the information in the Fear Free EMR must be included. The recording method should be standardized, easy to find in the MR, and used by all team members. Example

When an appointment is scheduled, the Emotional Medical Record (EMR) is reviewed with the client to prepare the client, patient and the practice team members for the visit.

This review must include:
1-The patient's preference for healthcare provider
2-Use of or previous recommendation for PVN, PVP, medication for travel sickness, analgesia, and/or in-hospital sedation
3-Unless medically contraindicated, owners are reminded to bring pet hungry and to bring favorite treats from home.

see 2019 updated Fear Free EMR

Yes

No

3.1

Reason for No

3.1 upload 3 medical records (pictures accepted)

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3.2 The practice has a Fear Free Pre-Visit Questionnaire (PVQ) that is completed for each patient. It is updated as needed, ideally at least every 12 months. All applicable information from the PVQ is incorporated into the patient's EMR. A practice may use their own PVQ, but it must include the questions in the Fear Free PVQ. Example

see 2019 updated Fear Free PVQ

Yes

No

3.2 upload three (3) completed Fear Free PVQs

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3.2

Reason for No

3.3 The practice has documented all applicable FAS scores in the medical record (MR). This includes changes in FAS scores (increase/decrease),the corresponding interventions and results of said interventions. Example

Use Fear Free FAS scale to determine FAS scores

Yes

No

3.3

Reason for No

PCV Upload

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PCV Notes: Medical Records

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PCV Notes: Facilities

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Patient Observation

7.1 When an appointment is scheduled, the Emotional Medical Record (EMR) is reviewed with the client and other team members to prepare the client, patient and the practice team members for the visit. Example
The review must include:
1-The patient's preference for healthcare provider
2-Use of or previous recommendation for PVN, PVP, medication for travel sickness, analgesia, and/or in-hospital sedation
3-Unless medically contraindicated, owners are reminded to bring pet hungry and to bring favorite treats from home.>

Yes

No

7.1

Reason for No

PCV Notes: Culture, Training & Leadership and Patient Observation

Login Message

This section contains the mandatory standards for all 7 categories. There are no points. It is pass/fail. There are allowances for standards that do not apply if you do not offer that service e.g. boarding.

Fear Free Physical and Emotional Standards

PCV Upload

PCV Upload

PCV Upload

PCV Upload

PCV Upload

PCV Upload

PCV Upload

upload

upload

upload protocol

upload protocol

upload protocol

1.11b upload trainer referral list

1.12 upload SOP for syringe and needle use

PCV Upload

PCV Upload

PCV Upload

Client Education Standards

upload practice-made Fear Free item

upload practice-made Fear Free item IF it's different than your upload(s) in 2.1

Medical Records

3.1 upload 3 medical records (pictures accepted)

3.2 upload three (3) completed Fear Free PVQs

PCV Upload

Facility

PCV Upload

PCV Upload

PCV Upload

PCV Upload

Culture, Training & Leadership

PCV Upload

PCV Upload

PCV Upload

PCV Upload

PCV Upload

upload new hire Fear Free training checklist/on-boarding/manual

upload minimum of two (2) SOPs

Patient Observation

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