Patient Observation Optional Standards 2019 – Practice Certification Dashboard

Patient Observation

The maximum possible points 680. You must obtain a score of 410 or higher to pass this section.

Fear Free Practice Certification Manager Review Notes

7.2 Pre-Visit Preparation
Team members have knowledge of and provide instructions to clients on how to deliver a calm pet to the practice.
Practice must achieve at least two (2) of the following 6 options to attain the 70 points. Example

Yes

No

select all that apply (at least 2 of 6)

1-Unless medically contraindicated, clients are reminded to bring pet hungry and bring favorite distractor (treat, toy, brush etc.) from home.

2-New clients are provided with information regarding what to expect during their Fear Free Visit.

3-Clients are provided with/reminded of travel recommendations.

4-Practice reserves specific hours for sensitive patients.

5-Practice provides Fear Free scheduling to avoid bottle necks and even the appointment flow.

6-Practice provides regular and consistent CAT ONLY hours.

briefly describe your specific hours for sensitive patients.

briefly describe how practice provides Fear Free scheduling to avoid bottle necks and even the appointment flow

write in your cat only hours here

7.3 Arrival at the Practice
Team members have knowledge of and demonstrate welcoming experiences consistent with the Fear Free philosophy.
Practice must provideat least four (4) of the following six (6) options to attain the 90 points. Example

Yes

No

select all that apply (at least 4 of 6)

1-Owners have option wait outside the practice with patients if/when environmental conditions permit

2-Alternative (not into reception area) entry to the practice is utilized

3-Owners and patients are moved directly into exam rooms upon arrival

4-Unless medically contraindicated, food is offered to pet by CSR and/or owner

5-Pheromones are used in reception area via diffusors and/or impregnated bandanna/towel provided to patients upon arrival

6-Patient (and/or pet) and people interactions in reception area are managed to prevent and alleviate FAS

briefly describe your alternative (not into reception area) entry to the practice

7.4 Outpatient Procedures and Experience
Team members have knowledge of and demonstrate appropriate use of Fear Free methods, protocols, and procedures during outpatient care.
Practice must provide at least seven (7) of the following seven (10) options to achieve the 120 points. Example

Yes

No

briefly describe how supplemental warmth is provided during exams/procedures

briefly describe how pheromones are used

7.5 Inpatient & Hospitalized Patient Procedures and Experience
Team members have knowledge of and demonstrate appropriate use of Fear Free methods, protocols, and procedures during inpatient care.
Practice must provide at least eight (8) of the following twelve (12) to options attain the 120 points. Example

Yes

No

briefly describe how supplemental warmth is provided during exams/procedures

briefly describe how non-slip flooring is provided in patient housing

briefly describe how visual blocks are provided in patient housing

briefly describe how visual blocks are provided for patients receiving treatments

7.6 Client Education to Improve Patient Experience During Next Visit
Team members show knowledge of and demonstrate appropriate delivery of instructions to clients regarding improving the patient's next visit.
Practice must provide at least one (1) of the following three (3) options to attain the 80 points Example

Yes

No

select all that apply (at least 1 of 3)

1-Pre-visit FAS management interventions, including but not limited to medication for travel sickness, PVN, PVP, pheromones, analgesia or compression garments are dispensed, prescribed and/or recommended.

2-A different appointment time or avoidance of a 'drop-off' appointment is recommended.

3-For chronic conditions/diseases where distraction is not an effective method for providing Fear Free medical care, practice recommends a ds/ccc program with a qualified team member, such as a certified Fear Free Animal Trainer, other aversive-free trainer, CAAB, or DACVB.

Name of Fear Free Animal Trainer, other aversive-free trainer, CAAB or DACVB

Write Here

7.7 Client Education on Travel From Practice to Home & Home Care
Team members show knowledge of and demonstrate appropriate delivery of instructions to clients regarding how to transport patient home calmly and, if applicable, continue Fear Free care at home.
Practice must provide at least three (3) of the following 5 options to attain the 80 points: Example

Yes

No

select all that apply (at least 3 of 5)

1-Species-specific travel recommendations

2-Carrier acclimation instructions

3-When applicable, owners are counseled on and provided resources for reintegration of pets back into multi-pet house.

4-Instructions are provided and team member confirms clients know how to administer medication or treatment at home using Fear Free compatible techniques.

5-When patient being discharged has been sedated, anesthetized or is compromised by a mechanical device, clear instructions are provided so patient is not injured at home.

3-Upload instructions OR provide weblink below for your client reintegration resources

Max file size: 19.07 MB. | Allowed file types: pdf,txt,docx,xlsx,csv,png,jpg,jpeg,doc,xls

Select Files

3-weblink

4-Upload instructions OR provide weblink below used to teach clients to administer medication or treatment at home using Fear Free compatible techniques

Max file size: 19.07 MB. | Allowed file types: pdf,txt,docx,xlsx,csv,png,jpg,jpeg,doc,xls

Select Files

4-weblink

5-Upload instructions OR provide weblink below for sedated, anesthetized or compromised patient home care

Max file size: 19.07 MB. | Allowed file types: pdf,txt,docx,xlsx,csv,png,jpg,jpeg,doc,xls | Min number of file: 1

Select Files

5-weblink

7.8 Patient Check Out and Discharge
Team members have knowledge of and demonstrate patient check out and discharge experiences consistent with the Fear Free philosophy.
Practice must provide at least two (2) of the following five (5) options to attain the 80 points Example

Yes

No

select all that apply (at least 2 of 5)

1-Patient discharge instructions are reviewed the exam room

2-Clients are invoiced-out in the exam room

3-Supervised pet stays in exam room while owner is invoiced out by CSR in reception area

4-One owner takes patient outside or to car while discharge instructions are reviewed and invoice is competed with another owner

5-Other steps are taken to minimize FAS during check out process (please specify):

Other:

7.9 Clients are made aware of Fear Free tools and techniques.
Practice must achieve both options indicated below to attain the 40 points. Example

Fear Free efforts are communicated throughout the practice visit
Fear Free tools are accessible throughout the exam experience

Yes

No

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