Mandatory Standards PCV – Practice Certification Dashboard

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Fear Free Official Use Only

Fear Free Practice Manager Review Notes

APPROVED

To Discuss

Standard(s) not met

Physical and Emotional

PCM Notes for PCV

NOTE: ALWAYS UPLOAD 1 MEDICAL RECORD (PVQ, EMR, FAS SCORES, PAIN SCORE)

A written explanation and upload is required for any mandatory standard for which 'No' is selected.

E.G. If a cat is housed without the ability to hide and/or perch, a picture should be included.

Required PCV Uploads

NOTE: ALWAYS UPLOAD 1 MEDICAL RECORD (PVQ, EMR, FAS SCORES, PAIN SCORE)

Yes- see below

No - Only upload if standard has not been met or it's a 'best practice'

Required PCV Uploads

1.2 All animals are cared for in a humane manner by all practice team members.

Yes

Upload

1.2

Reason for No

1.2 Upload

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1.3 Restraint of any animal that could be painful and/or cause emotional distress is prohibited. The use of physical punishment or force in anger or frustration is unacceptable.
Tips, Tools and Templates

Scruffing of cats and 'tank' or 'box' anesthetic inductions are not acceptable as they are inconsistent with the Fear Free mission and Certified Professional Pledge.

Yes

Upload

1.3

Reason for No

1.3

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1.4 Any animal that is observed to be experiencing mental suffering or distress must be assessed and appropriately treated without delay.
Tips, Tools and Templates

Yes

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1.4

Reason for No

1.4

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1.5 Unless medically contraindicated, all hospitalized* and/or boarding animals are supplied with food and water.

*Hospitalized includes pets admitted for all or part of any given day: eg. drop-off appointment, surgery, dental treatment etc. Utilization of food during procedures supports this standard.

standard still considered met if 'N/A-Service not provided' is selected

Yes

N/A-Service (hospitalization/boarding) not provided

Upload

1.5

Reason for No

1.5

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1.6 All surgical patients are provided with pain management.

Yes

Not Observed

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1.6 Reason for No

Reason for No

1.6

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1.7 Appropriate pain management is provided for the level of occurring and/or expected pain.

Yes

Not Observed

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1.7 Reason for No

Reason for No

1.7

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1.8 The practice maintains a SOP for preventing and alleviating FAS upon arrival at the practice.
Tips, Tools & Templates

Yes

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1.8

Reason for No

1.8

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1.9 The practice maintains a SOP for preventing and alleviating FAS during the visit at the practice.
Tips, Tools & Templates

Yes

Upload

1.9*

Reason for No

1.9

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1.10 The practice maintains a SOP for preventing and alleviating FAS during check out/discharge from the practice.
Tips, Tools & Templates

Yes

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1.10 *

Reason for No

1.10

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1.11 If training and/or behavior modification is provided at the practice, either by a practice team member or an outside provider, techniques must be free from aversives and adhere to scientific principles for humane handling.
Tips, Tools & Templates

standard still considered met if 'N/A-Service not provided' is selected

Yes

N/A-Service (training/B-mod) not provided

Optional Upload

1.11

Reason for No

1.11 Trainer Name and Contact Info (e.g. website):

1.11

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1.12 If the practice refers clients to a trainer in the community, the trainer's techniques must be free from aversives and adhere to scientific principles for humane handling. First-hand experience is HIGHLY recommended.
Tips, Tools & Templates

standard still considered met if 'N/A-Service not provided' is selected

Yes

N/A-Service (referrals) not provided

Upload

1.12

Reason for No

1.12

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1.13 Syringes and needles are single use only. Needles are replaced after drawing up vaccines, medications, unsuccessful sample collections etc. so that the patient always receives a fresh needle.

Insulin needles are exempt because they cannot be replaced once insulin or other medication has been drawn up. Insulin syringes are to be disposed of after one use.

Syringes used to deliver anything by mouth (e.g. food/water/medication) may be used more than once for the same patient provided they are able to deliver the contents smoothly, efficiently and safely.

Yes

Upload

1.13

Reason for No

1.13

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1.14 Housing (any place an animal is housed while in the care of the practice for any length of time) is:
- safe
- well maintained
- able to be cleaned and disinfected with ease
- large enough for the patient to stand up, turn around, rest and sleep in his/her position of choice without having to touch the sides or top of the enclosure
- large enough for the patient to eliminate in an area other than his/her resting area
- comfortable (i.e. appropriate bedding is provided)

Yes

N/A-Service (housing) not provided

Upload

1.14

Reason for No

1.14

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1.15 Animals in boarding are given enough space to eliminate in a different area than their resting area and/or taken outside to eliminate at least 4 times in 24 hours.
Tips, Tools & Templates

standard still considered met if 'N/A-Service not provided' is selected

Yes

N/A-Service (boarding) not provided

Upload

1.15

Reason for No

1.15

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1.16 Animals in boarding are provided with daily positive social interaction including but not limited to social interactions with people, physical exercise and other environmental enrichments. During their stay, animals should be cared for by the same practice team member whenever possible.
Tips, Tools & Templates

standard still considered met if 'N/A-Service not provided' is selected

Yes

N/A-Service (boarding) not provided

Upload

1.16*

Reason for No

1.16

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Additional Comments-Physical & Emotional:

Medical Records

Please upload a Medical Record(s) completed by the veterinarian(s) and within the timeframe listed below to confirm compliance with PVQ, EMR, FAS and Pain scoring.

Upload Medical Record(s): PVQ, EMR, FAS scores, pain score

Max file size: 128.00 MB. | Allowed file types: pdf,txt,docx,xlsx,csv,png,jpg,jpeg,doc,xls

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PCV Additional Comments-Medical Records:

3.1-3.4 TO BE COMPLETED BY FEAR FREE, NOT PCV

3.1 The practice maintains the Fear Free Pre-Visit Questionnaire (PVQ) for each patient. The PVQ should be standardized, easy to find in the MR, and used by all practice team members.Tips, Tools & Templates

The PVQ shall be updated as needed, ideally Q12 months.

All applicable information from the PVQ is incorporated into the patient's EMR.

To provide consistency across Certified Practices, the Fear Free PVQ toolbox resource is used.

PVQ Exemptions: Emergency Visits, Euthanasia

Yes

3.1 Reason for No

3.2 The practice maintains the Fear Free Emotional Medical Record (EMR) for all patients. The recording method should be standardized, easy to find in the MR, and used by all practice team members.Tips, Tools & Templates

When an appointment is scheduled, EMR is reviewed with the client and, if applicable, other team members, to prepare the client, patient and the practice team members for the visit.

To provide consistency across Certified Practices, the following information is included (see Fear Free EMR toolbox resource for additional information):

1-Pre-Visit FAS Management Interventions
2-Preferred Healthcare Providers (veterinarians, technician/nurse etc.) OR Gender Preference
3-Preferred Entrance to Practice
4-Likes (prevents/alleviates FAS)
5-Triggers (increases FAS)
6-Preferred Distraction Techniques
7-Preferred Location for Exam
8-Behavior Management Products/Tools

Yes

Upload

3.2 Reason for No

3.2

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3.3 FAS documentation, using the Fear Free FAS Scale, is a part of any and all visits to the practice. The recording method should be standardized, easy to find in the MR, and used by all practice team members. Tips, Tools & Templates

This includes but is not limited to visits with the veterinarian, veterinary technician/nurse, and assistants.

Documentation shall include changes in FAS scores (increase/decrease), interventions and results of said interventions.

See page 2 of the Fear Free EMR or FAS scale for suggested tracking.

Yes

Upload

3.3 Reason for No

3.3

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3.4 A pain score is recorded for all patient visits with a veterinarian AND at least once daily for hospitalized patients. Tips, Tools & Templates

Yes

Upload

3.4 Reason for No

3.4

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FF Additional Comments-Medical Records:

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Physical and Emotional

1.2 Upload

1.3

1.4

1.5

1.6

1.7

1.8

1.9

1.10

1.11

1.12

1.13

1.14

1.15

1.16

Medical Records

Upload Medical Record(s): PVQ, EMR, FAS scores, pain score

3.1-3.4 TO BE COMPLETED BY FEAR FREE, NOT PCV

3.2

3.3

3.4

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