Patient Observation Optional Standards PCV 2019 – Practice Certification Dashboard

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Patient Observation

PCM Notes for PCV

7.2 Pre-Visit Preparation
Team members have knowledge of and provide instructions to clients on how to deliver a calm pet to the practice. Example

Yes

select all that apply

1-Unless medically contraindicated, clients are reminded to bring pet hungry and bring favorite distractor (treat, toy, brush etc.) from home.

2-New clients are provided with information regarding what to expect during their Fear Free Visit.

3-Clients are provided with/reminded of travel recommendations.

4-Practice reserves specific hours for sensitive patients.

5-Practice provides Fear Free scheduling to avoid bottle necks and even the appointment flow.

6-Practice provides regular and consistent CAT ONLY hours.

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7.3 Arrival at the Practice
Team members have knowledge of and demonstrate welcoming experiences consistent with the Fear Free philosophy. Example

Yes

select all that apply

1-Owners have option wait outside the practice with patients if/when environmental conditions permit

2-Alternative (not into reception area) entry to the practice is utilized

3-Owners and patients are moved directly into exam rooms upon arrival

4-Unless medically contraindicated, food is offered to pet by CSR and/or owner

5-Pheromones are used in reception area via diffusors and/or impregnated bandanna/towel provided to patients upon arrival

6-Patient (and/or pet) and people interactions in reception area are managed to prevent and alleviate FAS

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7.4 Outpatient Procedures and Experience
Team members have knowledge of and demonstrate appropriate use of Fear Free methods, protocols, and procedures during outpatient care.Example

Yes

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7.5 Inpatient & Hospitalized Patient Procedures and Experience
Team members have knowledge of and demonstrate appropriate use of Fear Free methods, protocols, and procedures during inpatient care. Example

Yes

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7.6 Client Education to Improve Patient Experience During Next Visit
Team members show knowledge of and demonstrate appropriate delivery of instructions to clients regarding improving the patient's next visit. Example

Yes

select all that apply

1-Pre-visit FAS management interventions, including but not limited to medication for travel sickness, PVN, PVP, pheromones, analgesia or compression garments are dispensed, prescribed and/or recommended.

2-A different appointment time or avoidance of a 'drop-off' appointment is recommended.

3-For chronic conditions/diseases where distraction is not an effective method for providing Fear Free medical care, practice recommends a ds/ccc program with a qualified team member, such as a certified Fear Free Animal Trainer, other aversive-free trainer, CAAB, or DACVB.

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7.7 Client Education on Travel From Practice to Home & Home Care
Team members show knowledge of and demonstrate appropriate delivery of instructions to clients regarding how to transport patient home calmly and, if applicable, continue Fear Free care at home. Example

Yes

select all that apply

1-Species-specific travel recommendations

2-Carrier acclimation instructions

3-When applicable, owners are counseled on and provided resources for reintegration of pets back into multi-pet house .

4-Instructions are provided and team member confirms clients know how to administer medication or treatment at home using Fear Free compatible techniques.

5-When patient being discharged has been sedated, anesthetized or is compromised by a mechanical device, clear instructions are provided so patient is not injured at home.

Other:

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7.8 Patient Check Out and Discharge
Team members have knowledge of and demonstrate patient check out and discharge experiences consistent with the Fear Free philosophy. Example

Yes

select all that apply

1-Patient discharge instructions are reviewed the exam room

2-Clients are invoiced-out in the exam room

3-Supervised pet stays in exam room while owner is invoiced out by CSR in reception area

4-One owner takes patient outside or to car while discharge instructions are reviewed and invoice is competed with another owner

5-Other steps are taken to minimize FAS during check out process (please specify):

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7.9 Clients are made aware of Fear Free tools and techniques. Example

Fear Free efforts are communicated throughout the practice visit
Fear Free tools are accessible throughout the exam experience

Yes

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