Patient Observation Optional Standards PCV – Practice Certification Dashboard

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Patient Observation

PCM Notes for PCV

MANDATORY
Yes: you observed it
Not Observed: opportunity did not present itself, but based on your observations & conversations, you are confident practice would comply if given the opportunity
No: standard not met - opportunity presented itself, but practice did not comply

OPTIONAL
Yes: you observed it
Not Observed: opportunity did not present itself, but based on your observations & conversations, you are confident practice would comply if given the opportunity
N/A: practice doesn’t or can’t provide this option

Mandatory Standards

7. 1 When an appointment is scheduled, the Emotional Medical Record (EMR) is reviewed with the client and, if applicable, other practice team members to prepare the client, patient and the practice team members for the visit.

The review shall include:
1-Preferred healthcare provider to ensure optimal scheduling
2-Use of or previous recommendation for pre-visit FAS intervention(s) including but not limited to: PVN, PVP, medication for motion sickness, analgesia, in-hospital sedation
3-Clients are reminded to bring patient in a little hungry +/- bring favorite distractor (treat, toy, brush etc.) from home. Exemptions: medical contraindications (e.g. diabetic patient) OR it is known that another type of distractor (e.g. toy, brushing), better manages the patient’s FAS.

Yes

7.1 Reason for No:

7. 2 Unless medically contraindicated or other distraction strategies have proven to be more effective (e.g. toy, brushing), food is used throughout the veterinary visit and the Treat Ladder is used as needed.

Yes

7.2 Reason for No:

Optional

7.3 Pre-Visit Preparation
Practice team members have knowledge of and provide instructions to clients on how to deliver a calm pet to the practice. Tips, Tools & Templates

Practice must provide at least two (2) of the following seven (7) options to attain the 70 points.

Yes

	Yes	Not Observed	N/A	Upload
	Yes	Not Observed	N/A	Upload
1-New clients are provided with information regarding what to expect during their Fear Free visit, such as 10 Things That Make Fear Free Veterinary Visits Different. (print or digital)
2-Clients are provided with/reminded of Fear Free travel recommendations, such as How to Prepare Your Pet for a Veterinary Visit and How to Make the Trip to the Veterinary Hospital Fear Free (print or digital)
3- The Fear Free Pre-Visit Questionnaire is available to clients on the practice website and/or is emailed to the client prior to the appointment.
4-Unless medically contraindicated, owners are instructed to give their pets treats before exiting the car and/or in the parking lot on the way into the practice.
5-Practice reserves specific hours for sensitive animals.
6-Practice provides Fear Free scheduling to avoid bottle necks and even the appointment flow.
7-Practice provides regular and consistent CAT ONLY hours.

7.3 Notes

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7.4 Arrival at the Practice
Practice team members have knowledge of and demonstrate welcoming experiences consistent with the Fear Free philosophy.
Tips, Tools & Templates

Practice must provide at least four (4) of the following seven (7) options to attain the 90 points

Yes

	Yes	Not Observed	N/A	Upload
	Yes	Not Observed	N/A	Upload
1- If/when environmental conditions permit, owners are instructed to wait outside the practice with pet(s) until there is less congestion in the reception area
2-Alternate (not into reception area) entry to the practice is utilized
3-Owners and pet(s) are moved directly into exam rooms upon arrival
4-Unless medically contraindicated, food is offered to pet by CSR and/or owner
5-Pheromones are used in reception area via diffusors and/or impregnated bandanna/towel provided to patients upon arrival
6- Cats in carriers are elevated (i.e. not placed on the floor) whilst in reception area
7- Use of or previous recommendation for pre-visit FAS intervention(s) including but not limited to: PVN, PVP, medication for motion sickness, analgesia, is confirmed by CSR.

7.4 Notes

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7.5 Outpatient Procedures and Experience
Practice team members have knowledge of and demonstrate appropriate use of Fear Free methods, protocols, and procedures during outpatient care.
Tips, Tools & Templates

Practice must provide at least five (5) of the following eight (8) options to attain the 120 points.

Yes

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	Yes	Not Observed	N/A	Upload
1-FAS score and response to food (if applicable) recorded by the CSR is reviewed by nurse/assistant and DVM.
2-Use of or previous recommendation for pre-visit FAS intervention(s) including but not limited to: PVN, PVP, medication for motion sickness, analgesia, is confirmed by nurse/assistant and DVM.
3-Exam room interruption is minimized by preparing room in advance with anticipated supplies, minimizing in and out flow of team members, minimizing removal of patient from exam room, and minimizing separation of pet(s) and owner.
4-Supplemental warmth is provided during exams/procedures.
5-Calming music or masking sound is used in exam rooms.
6-Pheromones used in exam rooms - must include at least one - diffusor, on team members, on handling tools.
7-Unless medically contraindicated, water is provided in exam room during canine +/- feline visits.
8-A litter box is provided in exam room during feline visits.
9-Patients are routinely sedated and/or provided with injectable analgesi prior to radiographs. (SOP)

7.5 Notes

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7.6 Inpatient & Hospitalized Patient Procedures and Experience
Practice team members have knowledge of and demonstrate appropriate use of Fear Free methods, protocols, and procedures during inpatient care.
Tips, Tools & Templates

Practice must provide at least seven (7) of the following eleven (11) options to attain the 120 points.

Yes

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	Yes	Not Observed	N/A	Upload
1-FAS score and response to food (if applicable) recorded by the CSR is reviewed by nurse/assistant and DVM.
2-Use of or previous recommendation for pre-visit FAS intervention(s) including but not limited to: PVN, PVP, medication for motion sickness, analgesia, is confirmed by nurse/assistant and DVM.
3- Animals in need are provided with FAS prevention/management options such as pheromones, nutraceuticals, pharmaceuticals, and compression garments.
4-Supplemental warmth is provided during exams/procedures.
5-Non-slip flooring is provided in animal housing.
6-Visual blocks are provided in animal housing.
7-Visual blocks are provided for animals receiving treatments.
8-Calming music or masking sound is provided in treatment area.
9-Calming music or masking sound is provided in animals housing wards.
10-Where animals are housed in the practice is done thoughtfully to minimize FAS.
11-During their stay, animals are provided with familiar items from home such as bedding, toys, food, and cat litter.
12-Patients are routinely sedated and/or provided with injectable analgesi prior to radiographs. (SOP)

7.6 Notes

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7.7 Client Education to Improve Patient Experience During Next Visit
Practice team members show knowledge of and demonstrate appropriate delivery of instructions to clients regarding improving the patient's next visit.

Practice must provide at least two (2) of the following five (5) options to attain the 80 points.

Yes

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	Yes	Not Observed	N/A	Upload
1-Pre-visit FAS management interventions, including but not limited to medication for motion sickness, PVN, PVP, pheromones, analgesia or compression garments are dispensed, prescribed and/or recommended.
2-A different appointment time or avoidance of a 'drop-off' appointment is recommended.
3-For chronic conditions/diseases where distraction is not an effective method for providing Fear Free medical care, practice recommends a DS/CCC program with a qualified team member, such as a certified Fear Free Animal Trainer, other aversive-free trainer, CAAB, or DACVB.
4-Owners of dogs that require muzzles for safety are provided with Fear Free compliant muzzle training client education. (print or digital)
5- Owners are provided with How to Prepare Your Pet for a Veterinary Visit handout (print or digital).

7.7 Notes

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7.8 Client Education on Travel From Practice to Home & Home Care
Practice team members show knowledge of and provide instructions (print or digital) to clients regarding how to transport patient home calmly and, if applicable, continue Fear Free care at home.
print or digital, provided as-needed

Practice must provide at least two (2) of the following five (5) options to attain the 80 points.

Yes

	Yes	Not Observed	N/A	Upload
	Yes	Not Observed	N/A	Upload
1- Owners are provided with crate and/or carrier acclimation instructions.
2- Owners with multi-pet households are provided with resources for reintegration of pets, such as How to Manage a Fear Free Return Home.
3-Owners are provided with the How to Make the Trip to the Veterinary Hospital Fear Free resource.
4-Instructions are provided and practice team member confirms clients know how to administer medication or treatment at home using Fear Free compatible techniques.
5-When animal being discharged has been sedated, anesthetized or is compromised by a mechanical device, clear instructions are provided to prevent injury at home.

7.8 Notes

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7.9 Patient Discharge
Practice team members have knowledge of and demonstrate patient discharge experiences consistent with the Fear Free philosophy.

Practice must provide at least two (2) of the following six (6) options to attain the 80 points.

Yes

	Yes	Not Observed	N/A	Upload
	Yes	Not Observed	N/A	Upload
1-Discharge instructions are reviewed in the exam room
2-Clients are invoiced in the exam room
3-Supervised pet stays in exam room while owner is invoiced out by practice team member in reception area
4-One owner takes pet(s) outside or to car while discharge instructions are reviewed and invoice is competed with another owner
5-Cats in carriers are elevated (i.e. not placed on the floor) whilst in reception area
6-Other steps are taken to minimize FAS during check out process (write-in)

Other:

7.9 notes

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7.10 Clients are made aware of Fear Free tools and techniques.
Practice team members effectively communicate with owners about Fear Free throughout the visit.
Tips, Tools & Templates

Practice must achieve both options indicated below to attain the 40 points:
1-Fear Free efforts are communicated throughout the practice visit
2-Fear Free tools are accessible throughout the visit and/or stay

Yes

Additional Comments-Patient Observation:

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Patient Observation

Mandatory Standards

Optional

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